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Polices

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policies

Deposits/Payments

 

To confirm your reservation, a 50% deposit is due on or before October 31st. If you change your mind after the deposit has been made, we will only return your deposit if we can sell your space. The final payment for your trip is due on or before April 15. If you fail to pay the final amount, the same policy will apply. If we can sell the space, we will return your payments less a $500 administration fee. However, should the space not be sold, your payments will be forfeited. 

 

Please be advised that all trip fees, including deposits and payments, are non-refundable and cannot be carried forward or applied to future trips under any circumstances.  This policy applies to all situations including, but not limited to: travel delays, missed flights, weather conditions, illness, or poor fishing conditions.

 

You may sell your week to someone else, or transfer the same originally booked dates to another individual. We can also try to re-sell the week for you but no refund would be made until a replacement guest has paid in full. 


 

Cancellation/Delays to Goose Bay

 

As part of our policies, we would like to clarify the responsibility for costs incurred in the event of a missed float plane flight into camp.

 

Please be aware that if you miss your scheduled flight to our camp for any reason, you will be responsible for any costs incurred to reach the camp. This includes, but is not limited to: transportation expenses, additional flights needed, accommodations, meals, or any other necessary arrangements to reach the camp at a later time. We cannot hold or reschedule planes to wait for you if you are delayed as it affects the entirety of the group incoming and outgoing. 

 

Weather Delays 

 

With the unpredictable and challenging weather of Labrador can come weather delays. Unfortunately, these delays can happen and it’s very important to understand that we will do our very best to get you in and out of the Lodge on time, but we can’t guarantee or be responsible for it.

 

Our policy is as follows: If you get delayed in Goose Bay, any additional meals or accommodations will be at your own expense. Our representative will be in consistent contact with the lodge and plane operator and will keep you apprised of the conditions. Again, we will do our best to get you safely to the camp, but we will not be responsible for additional costs incurred or lost fishing time.

 

If you are at the camp and cannot get out, we will continue to provide food and accommodations. Because Labrador weather can change quickly, and because some of the fishing areas are a fair distance from the Lodge, any additional fishing will be at the sole discretion of the camp manager.

 

Accommodation requests 

 

We are happy to consider rooming requests based on your preferences, however, please note that due to logistical considerations and the scheduling of changeovers between guests, we cannot guarantee specific rooming arrangements. While we will make every effort to meet your preferences, there may be instances where it is not feasible or practical to fulfill all requested accommodations.


 

The Fishing

 

Flowers River has some of the strongest runs of Atlantic salmon in Labrador and some of the largest, for sure. Having said that, it is important to understand that we, as lodge operators, cannot guarantee your success as an angler. As in the case of weather delays, Mother Nature is not always kind to us as anglers. The water can be too high or too low; too cold or too warm, or there can be ice on the coast or, or, or, ... The long and short of it is this; we will do our best to control all of the elements that are under our control but cannot control the salmon or the fishing conditions.

 

Travel Insurance

 

No matter how well we do, there are times when Mother Nature doesn't cooperate with us and we are faced with weather delays as mentioned. As per our policy above, we are not responsible for weather delays, sickness, or travel issues to/from camp, in Goose Bay, or on your way to Labrador and suggest that you purchase individual travel insurance to cover you in the event of any of these issues. As a lodge we do not refund or carry forward due to lost fishing time, we also cannot reimburse or cover any costs related to delays, etc. 


 

Baggage

 

It is important to note that we have a very strict policy when it comes to baggage weight. This policy is in place because the charter aircraft used to fly in and out of camp is designed to carry a certain payload for maximum safety, and safety is our major concern. The maximum weight of baggage is 50 pounds per person and, unlike commercial airlines, this is NOT 50 pounds for a checked bag plus a carry-on – it’s fifty pounds, total, period. 

 

We also recommend that you carry on as much of your fishing equipment as possible on your commercial flights to Goose Bay to limit the impact on your trip should your luggage be delayed in transit. 

 

Should your luggage not arrive with you before you depart on the float plane from Goose Bay to the Lodge we cannot guarantee it will arrive while you are there. Occasionally we can arrange with another plane going in the area, but unless you are willing to pay for a charter flight to bring in your bag, we will only be able to send in your bag if there is room on another flight going. 

 

Liquor Orders

 

The current system for liquor ordering is that you fill out the liquor order form with your credit card number and send it directly to us either through a secure Dropbox folder or by email to fishinglabrador@gmail.com. Orders should be placed a minimum of three weeks before you arrive in Goose Bay.

 

Please make sure when you are placing your order, that you check the availability at the Goose Bay location on their website.  Their web address is: https://nlliquor.com/ then you look up products and can "check availability".

 

Once the order is placed, our driver will pick it up and it will be flown into the camp. Please also advise if you will NOT be ordering so that Donelda knows not to be looking for your order. 

You need to note that if you would like to have a drink at the camp, or wine with your meals, you MUST place an order in advance.

 

There is no store or liquor available for purchase at Flowers River Lodge.

 

Liquor Consumption/Smoking

 

Though we understand having a social beverage can add enjoyment to your trip; your safety is our number one priority. It is illegal in Canada to have open liquor on a boat that does not contain a bathroom and kitchen (which ours do not) and if at any point our guides do not feel it is safe to have you on the water, they will be fully supported in not taking you out. Please consume responsibly. 

 

There is also no smoking inside the camp. We do have a screened-in porch that you can smoke on but ask that you be considerate of other guests who do not smoke if they are enjoying time on the patio. We are a leave-no-trace camp - including cigarette butts. Please respect the beauty of your surroundings and use an ashtray or butt can in the boat or around camp. 

 

Mix/Snacks

 

Mix/Drink orders (Soda, Juice, Pop, Sparkling water) and any snacks that you might want in addition to those supplied at the camp, should be ordered by completing and sending the Snack Form available later in your pre-trip prep files. Please keep in mind that Availability in Goose Bay may vary from where you are and that we may have to substitute in some cases. Our driver will be handling the pickup of these orders and will collect payment when you arrive in Goose Bay.

 

Food Allergies

 

Please ensure that if you have a food allergy, you make sure we are aware of the same at the time of booking. Everything at Flowers River needs to be flown in and as such, last-minute substitutions can be challenging.

 

Medical Conditions

 

If you have a medical condition that our staff needs to be aware of or be prepared for in any way, please let us know at the time of booking.

 

Fishing Licenses

 

Your license is included in the package that you purchased. To streamline the process of getting your license, we will use the information from your angler profile and do our best to have your license filled out before your arrival. If you have a license from an earlier Newfoundland trip this year, please indicate this on the Angler Profile so we don't get one ready for you.

FLOWERS RIVER LODGE

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policies

CROOKS LAKE LODGE

Deposits/Payments

 

To confirm your reservation, a 50% deposit is due on or before October 31s or at the time of booking if after that date. If you change your mind after the deposit has been made, we will only return your deposit if we can sell your space to another angler. The final payment for your trip is due on or before April 15. If you fail to pay the final amount, the same policy will apply. If we can sell the space, we will return your payments less a $500 administration fee. However, should the space not be sold, your payments will be forfeited. 

 

Please be advised that all trip fees, including deposits and payments, are non-refundable and cannot be carried forward or applied to future trips under any circumstances.  This policy applies to all situations including, but not limited to: travel delays, missed flights, weather conditions, illness, or poor fishing conditions.

 

You may sell your week to someone else, or transfer the same originally booked dates to another individual. We can also try to re-sell the week for you but no refund would be made until a replacement guest has paid in full. 

 


 

Cancellation/Delays to Goose Bay

 

As part of our policies, we would like to clarify the responsibility for costs incurred in the event of a missed float plane flight into camp.

 

Please be aware that if you miss your scheduled flight to our camp for any reason, you will be responsible for any costs incurred to reach the camp. This includes, but is not limited to: transportation expenses, additional flights needed, accommodations, meals, or any other necessary arrangements to reach the camp at a later time. We cannot hold or reschedule planes to wait for you if you are delayed as it affects the entirety of the group incoming and outgoing. 

 

Weather Delays 

 

With the unpredictable and challenging weather of Labrador can come weather delays. Unfortunately, these delays can happen and it’s very important to understand that we will do our very best to get you in and out of the Lodge on time, but we can’t guarantee or be responsible for it.

 

Our policy is as follows: If you get delayed in Goose Bay, any additional meals or accommodations will be at your own expense. Our representative will be in consistent contact with the lodge and plane operator and will keep you apprised of the conditions. Again, we will do our best to get you safely to the camp, but we will not be responsible for additional costs incurred or lost fishing time.

 

If you are at the camp and cannot get out, we will continue to provide food and accommodations. Because Labrador weather can change quickly, and because some of the fishing areas are a fair distance from the Lodge, any additional fishing will be at the sole discretion of the camp manager.


 

The Fishing

 

Crooks Lake Lodge has some of the biggest and best Brook Trout in Labrador.  Having said that, it is important to understand that we, as lodge operators, cannot guarantee your success as an angler. As in the case of weather delays, Mother Nature is not always kind to us as anglers. The water can be too high or too low; too cold or too warm, or there can be ice on the coast or, or, or, ... The long and short of it is this; we will do our best to control all of the elements that are under our control but cannot control the trout or the weather/fishing conditions. We will not be responsible for any poor conditions in weather or fishing and will not give any accommodation for additional time, refunds, or compensation will be provided if you are not successful on your fishing trip. 

 

Travel Insurance

 

As per our policy above, we are not responsible for weather delays, sickness, or travel issues to/from camp, in Goose Bay, or on your way to Labrador and suggest that you purchase individual travel insurance to cover you in the event of any of these issues. As a lodge we do not refund or carry forward due to lost fishing time, we also cannot reimburse or cover any costs related to delays, etc. We don’t say this to scare you, but because there are risks when it comes to a trip like this - we suggest you travel a “cancel for any reason” travel insurance. 

 

Baggage

 

It is important to note that we have a very strict policy when it comes to baggage weight. This policy is in place because the charter aircraft used to fly in and out of camp is designed to carry a certain payload for maximum safety, and safety is our major concern. The maximum weight of baggage is 50 pounds per person and, unlike commercial airlines, this is NOT 50 pounds for a checked bag plus a carry-on – it’s fifty pounds, total, period. 

 

We also recommend that you carry on as much of your fishing equipment as possible on your commercial flights to Goose Bay to limit the impact on your trip should your luggage be delayed in transit. 

 

Should your luggage not arrive with you before you depart on the float plane from Goose Bay to the Lodge we cannot guarantee it will arrive while you are there. Occasionally we can arrange with another plane going in the area, but unless you are willing to pay for a charter flight to bring in your bag, we will only be able to send in your bag if there is room on another flight going. 

 

Liquor Orders

 

The current system for liquor ordering is that you fill out the liquor order form with your credit card number and send it directly to us either through a secure Dropbox folder or by email to fishinglabrador@gmail.com. Orders should be placed a minimum of three weeks before you arrive in Goose Bay.

 

Please make sure when you are placing your order, that you check the availability at the Goose Bay location on their website.  

Their web address is: https://nlliquor.com/ then you look up products and can "check availability".

 

Once the order is placed, our driver will pick it up and it will be flown into the camp. Please also advise if you will NOT be ordering so that Donelda knows not to be looking for your order. 

If you would like to have a drink at the camp, or wine with your meals, you MUST place an order in advance.

 

There is no store or liquor available for purchase at Crooks Lake Lodge.

 

Liquor Consumption/Smoking

 

Though we understand having a social beverage can add enjoyment to your trip; your safety is our number one priority. It is illegal in Canada to have open liquor on a boat that does not contain a bathroom and kitchen (which ours do not) and if at any point our guides do not feel it is safe to have you on the water, they will be fully supported in not taking you out. Please consume responsibly. 

 

There is also no smoking inside the camp. We do have a screened-in porch that you can smoke on but ask that you be considerate of other guests who do not smoke if they are enjoying time on the patio. We are a leave-no-trace camp - including cigarette butts. Please respect the beauty of your surroundings and use an ashtray or butt can in the boat or around camp. 

 

Mix/Snacks

 

Mix/Drink orders (Soda, Juice, Pop, Sparkling water) and any snacks that you might want in addition to those supplied at the camp, should be ordered by completing and sending the Snack Form available later in your pre-trip prep files. Please keep in mind that Availability in Goose Bay may vary from where you are and that we may have to substitute in some cases. Our driver will be handling the pickup of these orders and will collect payment when you arrive in Goose Bay.

 

Food Allergies

 

Please ensure that if you have a food allergy, you make sure we are aware of the same at the time of booking. Everything at Crooks Lake Lodge needs to be flown in and as such, last-minute substitutions can be challenging.

 

Medical Conditions

 

If you have a medical condition that our staff needs to be aware of or be prepared for in any way, please let us know at the time of booking.

 

Fishing Licenses

 

Your license is included in the package that you purchased. To streamline the process of getting your license, we will use the information from your angler profile and do our best to have your license filled out before your arrival. If you have a license from an earlier Newfoundland trip this year, please indicate this on the Angler Profile so we don't get one ready for you. 

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PRIVACY POLICY

Last updated: May 21, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Labrador Lodges, 107 Farmers Dairy Lane, Bedford, NS B4B 2C9.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: Nova Scotia, Canada

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to Labrador Lodges, accessible from Labradorlodges.ca

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Usage Data

 

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability

 

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Generated using TermsFeed Privacy Policy Generator

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ACCESSIBILITY STATEMENT

This is an accessibility statement from Labrador Lodges.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Labrador Lodges is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Labrador Lodges. Please let us know if you encounter accessibility barriers on Labrador Lodges:

  • E-mail: labradorlodges@gmail.com

  • Postal Address: Labrador Lodges Head Office 107 Farmers Dairy Lane Bedford, NS B4B 2C9

Date

This statement was created on 23 May 2024 using the W3C Accessibility Statement Generator Tool.

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